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Beacon refuses to pair

D360

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Apr 17, 2021
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Plug in beacon and s2 with cord not pairing. Tried factory reset on beacon, tried powering off devices, tried swapping cable.
Anyone else have this issue?
20210417_172151.jpg
 

richinAZ

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are you using Skydio supplied cables ? have to use their junk as it is not standard wiring.
 

D360

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Yes and also tried my own as a last resort. No response from Skydio wrote them Thursday last week. Not impressed with their customer service. Tempting to block their charge and file a BBB compliant maybe that will get their attention.
 

D360

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Almost one month later and I received a replacement Skydio. This was the issue. Beacon pairs fine now. I only wish Skydio would have better customer support I wasted many hours troubleshooting what turned out to be a bad drone.
 
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frankbonatelli

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The Customer vs Customer Support is a long game with Skydio corp. Ive always practiced the three Pee's
Politeness
Persistence
Patients
Seems Skydio needs a little more of all three before results can be graphed out! Its all about our end result and yours turned out in your favor, congrats!
 

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