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Sad first flight

Xiv

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This is the email report i sent to skydio just now, after my drone crashed on its maiden voyage and broke off its gimbal.

I am beside myself, feeling as broken as my skydio2 appears to be. I hope you can help.

On one of my maiden flights, my first day flying, my drone lost connection when connected to my phone (i had not setup the beacon yet), and returned to where it took off which was a clearing where it should have had no trouble landing on its case. But it stayed at a high altitude when it returned and didnt come down. Despite many attempts it refused to reconnect with my phone. I restarted my wifi, my app, my whole phone, but still it refused to reconnect via my phone, and it was hovering almost directly above me. I then pulled out the beacon, and it appeared to connect to the skydio2 no problem despite having not been setup with it yet. I tried to lower the height of the drone manually using the beacon, both using the (-) button to try and lower its altitude and trying to direct it with the beacon as a wand, neither appeared to move the drone at all. I continued to try reconnecting my phone, but i was beginning to worry about the drones battery and it having been disconnected for so long (those few minutes disconnected felt like an eternity!). I then attempted to get it to lower its height by initiating a landing with the beacon, in the hopes of regaining wifi signal with my phone if it came lower, but when i tried to cancel the landing sequence (almost immediately after starting it), it refused to cancel! I pressed and held the square stop button as it suggested, and it did nothing. I clicked the button quickly and it did nothing. I watched helplessly as my drone landed itself right into a spruce tree.

When connecting my beacon to try getting beacon flight logs, i received the update error shown in the attached screenshot. I have uploaded the main flight logs from the skydio.

Whether the cause of this crash was my fault or the drones, i would very much like to avoid anything like this happening again! Please tell me how the flight could have gone differently to prevent this, if it were possible. The crash was quite emotionally difficult for me, im not going to lie. Regardless of whether its covered under warranty service, i intend to get it fixed, though we are on a very limited income... as I intend to use this drone as an important tool in a wide variety of ways for our small business ventures and family homesteading. We had already become so excited by and attached to our drone as to have named it! Let me know where to send the drone to receive service, and ill ship it out asap.
 

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Xiv

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Still no word back about where to send my broken drone. Beginning to worry.
 

VEGASROBBI

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Still no word back about where to send my broken drone. Beginning to worry.
Sorry for that experience. I find there is a problem with the phone app and current
firmware. I fly with the beacon only these days to avoid these problems. The phone app was fine before the update.

If you get a functional S2 I suggest flying without the phone. I know this is a PITA as I use the phone to frame the shot.

Make sure the beacon is paired to your S2, mine lost the pair after the update. We are all waiting eagerly for a new update.
 

baksideDisasterFlicks

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Still no word back about where to send my broken drone. Beginning to worry.
Support is painful right now. I'm seeing about 1-1.5 weeks between each email response. Sucks man, such a great product with the worst support.
 

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