Dilemma: I just bought my Skydio2 at full price minus $75 youtube discount), and have had it for only a week before learning of the $400 discount. Piss-poor luck I guess.
I called tech support, they answered within one minute (try doing that with DJI!!), and they gave me three options:
1. RMA for full refund
2. $300 credit for future purchases
3. $200 direct back to me.
After about a minute of considering, I chose option 3, mostly because of the cost of shipping and turn-around time for the RMA process, not to mention the shortage of inventory they may have in another week or so.
I feel good about:
1. How they immediately put me in touch with a rep (didn't waste hours of my time like my many experiences with DJI), responded with 3 options
2. I could understand the rep without asking to repeat (dang Mandarin accent!!)
3. I can keep my shiny new drone.
I feel bad about:
1. My timing.
The way I see it, a $200 discount is a bonus after my initial purchase, and this technology is well worth it.
I'd love to have your optimism as I want this sorted fast before the snow falls and I'm super fan of Skydio team. But given they jumped from 7->15 they had ton of time to iterate and still got it wrong, not sure I have much confidence.