I flew my drone last Saturday using the beacon only. I put it in front of me, waited that it would recognize and lock onto me. Afterwards I sat on my motorcycle and started riding. You can see on the video that it followed me. Eventually the drone stopped recording in the air. I found it on the ground a few yards away from where it stopped recording. The battery was nowhere to be found. It looked to me as if the battery came loose while in the air. That caused it to stop recording and flying. I do not have certainty.
I uploaded the log file to Skydio and received the following answer that reads like a copy paste email. It does not say what happened, but points to the safety guidelines. The safety guidelines which are a collection of everything possible to avoid being responsible for malfunctioning. Similar to the terms of an insurance company. Has anyone had similar issues with the company? I am ready to accept my fault if they can show me what I did wrong, but this answer is disrespectful to any customer. I had once a crash with a DJI product, which was repaired no questions asked.
Thanks for your patience. I wanted to reach out with an update on your ticket and possible next steps we can take.
After thorough review from our engineering team, we’ve concluded that the incident falls outside the scope of our Skydio safety guidelines, and thus wouldn't be a crash that is covered under the product warranty. That being said, it's very likely that your Skydio 2 is repairable. We'll need the drone sent back to our facility to evaluate it for repair. Repair evaluation costs $150 and requires the drone to be disassembled.
Once the damage is evaluated, we'll provide a quote for the repairs. This can range from $150 - $850 (if the vehicle is totaled, a refurbished unit can be purchased). If you choose to proceed with repairs, the evaluation fee of $150 will be deducted from the cost of the repairs. If you choose not to proceed, the disassembled drone will be returned to you.
Skydio will provide you with a return shipping label to send the damaged drone in as part of the evaluation costs.
Please note that if your drone is deemed to be irreparable and you will choose to purchase a refurbished unit or a new drone at a discounted price (if offered), we will not be able to send your damaged unit back.
If you're interested in moving forward with repair evaluation, please let us know so we can initiate the process.
I uploaded the log file to Skydio and received the following answer that reads like a copy paste email. It does not say what happened, but points to the safety guidelines. The safety guidelines which are a collection of everything possible to avoid being responsible for malfunctioning. Similar to the terms of an insurance company. Has anyone had similar issues with the company? I am ready to accept my fault if they can show me what I did wrong, but this answer is disrespectful to any customer. I had once a crash with a DJI product, which was repaired no questions asked.
Thanks for your patience. I wanted to reach out with an update on your ticket and possible next steps we can take.
After thorough review from our engineering team, we’ve concluded that the incident falls outside the scope of our Skydio safety guidelines, and thus wouldn't be a crash that is covered under the product warranty. That being said, it's very likely that your Skydio 2 is repairable. We'll need the drone sent back to our facility to evaluate it for repair. Repair evaluation costs $150 and requires the drone to be disassembled.
Once the damage is evaluated, we'll provide a quote for the repairs. This can range from $150 - $850 (if the vehicle is totaled, a refurbished unit can be purchased). If you choose to proceed with repairs, the evaluation fee of $150 will be deducted from the cost of the repairs. If you choose not to proceed, the disassembled drone will be returned to you.
Skydio will provide you with a return shipping label to send the damaged drone in as part of the evaluation costs.
Please note that if your drone is deemed to be irreparable and you will choose to purchase a refurbished unit or a new drone at a discounted price (if offered), we will not be able to send your damaged unit back.
If you're interested in moving forward with repair evaluation, please let us know so we can initiate the process.
