Anyone else having trouble sending Skydio 2 footage to Mac.

[MichaelH26]

Hello, I recently got my Skydio 2 and it has been incredible so far. My only problem is when I connect the usb cable to my MacBook to upload the footage I end up with about half of the video with no sound on photos/Imovie. I can see the footage WITH sound when I view through the App on my iPhone. Is this just a Mac thing? Do I need a better editing program? I am new to this and any help would be appreciated. Thanks

 

[skydioconvert]

Don't know if this helps but the reviewer in the attached video touches on some oddities of the S2 when it comes to its audio recordings.

 

[Lifeisfun]

Hello, I recently got my Skydio 2 and it has been incredible so far. My only problem is when I connect the usb cable to my MacBook to upload the footage I end up with about half of the video with no sound on photos/Imovie. I can see the footage WITH sound when I view through the App on my iPhone. Is this just a Mac thing? Do I need a better editing program? I am new to this and any help would be appreciated. Thanks

For now, get used to it, known problem, if you reset the drone it will start working again and 3 flights later it will usually not save the audio again. The audio file is simply missing on the SD card. Reported to Skydio, only solution they found is to reset the drone.
Could be helpful if you upload your logs Skydio and report it.
Make sure all devices (beacon or controller) you used for the particular flight are connected when creating the log.

 

[VEGASROBBI]

I thought this was odd, I don't use the audio from the Skydio SD card. The other day put the SD card in my PC as usual and saw the MP4 files. There were no audio files showing. I didn't have time to download the files so I put the SD card back in my S2, did a couple more flights and when I put the SD card back into my PC the audio files showed up for the first flights.

 

[Lifeisfun]

I thought this was odd, I don't use the audio from the Skydio SD card. The other day put the SD card in my PC as usual and saw the MP4 files. There were no audio files showing. I didn't have time to download the files so I put the SD card back in my S2, did a couple more flights and when I put the SD card back into my PC the audio files showed up for the first flights.

Yeah, it's spotty, and inconsistent, perhaps that's why is so hard to find the problem.
I'll try not to wipe the card next time if it will act the same.

 

[ag2prcntr]

Just wanted to see if you ever got this resolved. I got my S2 a couple of days ago. Any video longer than 5 minutes 20 seconds freezes up when I download it to my Mac into the Photos app. This is consistent, from the app I can watch the whole video. Let me know if you ever got this resolved. So frustrating...

 

[MichaelH26]

I found that if I removed the sd card from the skydio and loaded the footage to my Macbook with an sd card reader I no longer had issues. I then use Imovie to edit the footage. I haven’t used the photos app much except for watching short clips I saved from the S2 app and sent to my IPhone/Macbook. For some reason when I connected directly to the MacBook from the S2 the video and especially the audio were corrupted. I would have to power off and on the S2 and try several times before the whole video would load without freezing after 5 minutes or missing audio.

 

[ag2prcntr]

I found that if I removed the sd card from the skydio and loaded the footage to my Macbook with an sd card reader I no longer had issues. I then use Imovie to edit the footage. I haven’t used the photos app much except for watching short clips I saved from the S2 app and sent to my IPhone/Macbook. For some reason when I connected directly to the MacBook from the S2 the video and especially the audio were corrupted. I would have to power off and on the S2 and try several times before the whole video would load without freezing after 5 minutes or missing audio.

I can't get the SD card out, it's seated in there pretty good and no matter how hard I push on the card to have it eject it just kind of "squishes" in there. Feel like I'm going to break the card.

 

[YahMonMan]

I was having this problem a lot as well but think I have it figured out. I don’t believe it is a Mac or a drone problem. Remember: the video is recorded on the S2, the audio is recorded on the phone. Once the S2 has landed, your phone THEN starts uploading the audio file to the S2. This takes a little time, longer for the longer flights. If you power-down your Skydio2 too soon after the flight there will not be enough time & kinda screws up the transfer & maybe even damages the audio file? To be sure all is good, directly after the flight try viewing at least just the beginning of the file in the Media Browser in the app- it won’t start playback until the audio is transferred & sync’d. Otherwise, you can actually find the copies of the audio files on the phone by connecting your phone to iTunes, selecting your phone & going to the “File Sharing” tab, and then select the Skydio 2 App. Select the “com.skydio” folder & then click “save.” Your audio files are in there.... as well as the flight logs & everything else. You can then use QuickTime to add the audio to the video manually. (Sounds way more complicated than it is.)

 

[Setwalker]

I can't get the SD card out, it's seated in there pretty good and no matter how hard I push on the card to have it eject it just kind of "squishes" in there. Feel like I'm going to break the card.

I had a similar problem as I had another Micro SD card that I thought I would use before using the new one I bought
with my Skydio. I decided to switch to the new card 128GB after I had installed the 64GB card and no matter what I did it would not come out normally. I happen to have a special pair of long nose pliers that I use for small electronics and I was able to grab the 64GB card by the sides and gently wiggle it out and once out I found there was a very small piece of rubber like material that came out with the card. Once out I was able to install the 128GB card without a problem and it comes in and out easily now.

 

[RobertBreiner]

Just wanted to see if you ever got this resolved. I got my S2 a couple of days ago. Any video longer than 5 minutes 20 seconds freezes up when I download it to my Mac into the Photos app. This is consistent, from the app I can watch the whole video. Let me know if you ever got this resolved. So frustrating...

I was getting the same freezing issue you describe. Like MichaelH26 says, don't import your footage by plugging in a cable to the drone, remove the card and copy it that way. I just tested it on a video file I had and it played past the part where it freezing. I think it's a Skydio import issue.

 

[Ridefreak]

Removing the card and placing it in the computer to offload the files is pretty common. I use a USB3.0 card reader and it's been a fast solid method for transferring the files. I've yet to see any data loss or hang ups. I don't format in the computer but I do sometimes delete the un-needed files off the SD with the computer, that's been solid also. I don't trust the compatibility when formatting in the computer and expecting it to always work correctly in the drone, I've seen enough compatibility issues performing similar functions on other cameras that I avoid it.

 

[kenmavic2zoom]

Removing the card and placing it in the computer to offload the files is pretty common. I use a USB3.0 card reader and it's been a fast solid method for transferring the files. I've yet to see any data loss or hang ups. I don't format in the computer but I do sometimes delete the un-needed files off the SD with the computer, that's been solid also. I don't trust the compatibility when formatting in the computer and expecting it to always work correctly in the drone, I've seen enough compatibility issues performing similar functions on other cameras that I avoid it.

same here. for me, 100% formatting in the drone ONLY. there is absolutely no reason otherwise unless you plan to use the card for another device.