- Joined
- Mar 13, 2020
- Messages
- 258
- Reaction score
- 171
I'd like to think this is fluke, but support has gone to shite. My Skydio 2 started throwing V30 sensor errors l on September 5th after minor crash, no damage, one side of a prop broke. I promptly uploaded my logs that night and sent email support request. I got reply on the 6th that it was labor day and they'd get back to me. No problem. Well 2 days, then 3 days went by so I replied to the mail just requesting confirmation that they received my logs. I waited.. nothing. 5 days past, replied to the email again, and send another new support request. Then I called support. It basically spits you to voicemail after two minutes. so I left a voicemail. Monday morning, started calling support at 8:59am, straight to voicemail, I called in a loop for an hour, same thing 2 minutes spits you to voicemail. Left a voicemail again. Waiting..waiting... calling support again today, in a loop for an hour eventually defeated leaving voicemail. Nothing. Now it's the 14th, over a week since I sent the initial request, multiple voicemails, emails. No response. Pretty frustrated and it was never like this in all the support requests I've had in the past year and half. Ugh!
What the hell happened to support? I've had some delays in the past but I'm feeling like there is no support when they don't even reply to your mail at all. Anyone getting through?
What the hell happened to support? I've had some delays in the past but I'm feeling like there is no support when they don't even reply to your mail at all. Anyone getting through?
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