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Skydio 2 not appearing as Windows 10 device

jonbondy

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When I plug my Skydio 2 into my Windows 10 desktop, it does not appear as a mass storage device.
 

baksideDisasterFlicks

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Hmm never thought of doing that so I tried it out. Works fine for me using Skydios supplied USB-C cable to USB-C port on Surface Pro X and I tried a GoPro USB-C Cable to standard USB on my Desktop and it worked fine. Honestly I just use a card reader. I'm always cautious about plugging a drone into my computer directly, hate for me to bump it, catch cable or something and it hit the floor. Plus seems quicker copying by SD card reader.

1611264946766.png
 

jonbondy

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Good to know. Skydio did not supply a "regular" USB cable (one that would fit into a desktop computer) so I was forced to use another USB-C cable that I have. Perhaps that cable is faulty. I tried another. Nope. Nothing.

Skydio responded to my support request by copying and pasting the original instructions, as if that would help.

I need someone to actually diagnose and fix the problem.
 
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baksideDisasterFlicks

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Is the USB port on your PC a USB 2.0 or 3.0 port (3.0 ports usually have a blue plastic tab)? It might make a difference, I only plugged mine into USB 3.0 ports.
 

jonbondy

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Good thought. I tried a known good USB cable plugged directly into a USB 3.0 port. It still does not work
 

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