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Skydio 2+ Video Freezes at 5:42

Cap10Kirk

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When I download my videos from the SD card to my computer they always freeze at 5:42... What is happening? How can I fix the videos? How can I prevent it from happening?
 

ETdronehome

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First of all Welcome😀

I’m not really sure what your describing. Is it that the drone doesn’t record anything longer than 5:21 or the recordings are longer (say 10 minutes or so) and when you transfer them the file copy stops at 5:21?

A few questions:

1) Is it a new SD card?
2) Are you removing the card from the drone and inserting it in a SD reader attached to the PC?

Some possible issues. The SD card is low capacity or corrupted.
 

Cap10Kirk

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Thank you!

The videos are longer. When I transfer them over and try to view them they always stop and freeze at 5:42.

1) It is the SD card that came with the Skydio 2+ and I have just had it for a couple of weeks.
2) I am removing the micro SD and putting it in a micro SD slot on my computer.
 
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ETdronehome

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Thank you!

The videos are longer. When I transfer them over and try to view them they always stop and freeze at 5:42.

1) It is the SD card that came with the Skydio 2+ and I have just had it for a couple of weeks.
2) I am removing the micro SD and putting it in a micro SD slot on my computer.
If memory serves the Skydio comes with a Sandisk 128GB v30 mini SD so lots of room on a quality card.

I’m assuming you are on a Windows PC so any advice below I provide is based on that. If you have a Mac then there is a similar process but I don’t know how to do that.

If you have a copy of anything you want from the SD card I would try formatting it in the PC. Note this is a long format not the “quick” one. It will obviously wipe anything on the card during the process. Maybe there is a faulty area on the card and the long format should deal with that.
Put it back in drone and format it in there before you record again.

Let us know how that works.
 

kenmavic2zoom

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pc or mac? describe computer pls.
are you trying to play the video directly off the card or do you copy the video (file) onto your computer and then play the video off the computer?
what program are you using to play the video?
describe the video? 4k?

sounds like your computer doesn't play 4k videos that well.
 
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RobertBreiner

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When I download my videos from the SD card to my computer they always freeze at 5:42... What is happening? How can I fix the videos? How can I prevent it from happening?
I'm having the exact same problem, my videos freeze at 5:43 and it's happened every time. Only had my drone for 2 days and every video that goes longer it freezes. Certainly can't keep a drone that's limited to 5 min videos, I opened a support ticket today and sent a flight log. Hopefully it doesn't take too long to hear back.

I'm recording in 4k, 60fps, HDR, H.265. I've tried 2 memory cards so far, the 2nd one I use with my gopro so I know it works just fine. I meant to try it in 1080p but somehow must have forgotten to record since I put it in manual mode so I'll report back once I test some other settings.

I'm using a mac for reviewing the video and have tried multiple players to playback the footage and that isn't the problem. And now seeing your identical problem, it's certainly an issue with the drone.

Are you still having this issue or have you found a solution?
 

RobertBreiner

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Just found a solution by poking around this forum, don't import your footage by plugging in a cable to the drone, try removing the card and importing that way. I just tested it on a video file I had and it played past the part where it freezing. I think it's a Skydio import issue.
 
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