Skydio 2+ Video Freezes at 5:42

[Cap10Kirk]

When I download my videos from the SD card to my computer they always freeze at 5:42... What is happening? How can I fix the videos? How can I prevent it from happening?

 

[ETdronehome]

First of all Welcome😀

I’m not really sure what your describing. Is it that the drone doesn’t record anything longer than 5:21 or the recordings are longer (say 10 minutes or so) and when you transfer them the file copy stops at 5:21?

A few questions:

1) Is it a new SD card?
2) Are you removing the card from the drone and inserting it in a SD reader attached to the PC?

Some possible issues. The SD card is low capacity or corrupted.

 

[Cap10Kirk]

Thank you!

The videos are longer. When I transfer them over and try to view them they always stop and freeze at 5:42.

1) It is the SD card that came with the Skydio 2+ and I have just had it for a couple of weeks.
2) I am removing the micro SD and putting it in a micro SD slot on my computer.

 

[ETdronehome]

Thank you!

The videos are longer. When I transfer them over and try to view them they always stop and freeze at 5:42.

1) It is the SD card that came with the Skydio 2+ and I have just had it for a couple of weeks.
2) I am removing the micro SD and putting it in a micro SD slot on my computer.

If memory serves the Skydio comes with a Sandisk 128GB v30 mini SD so lots of room on a quality card.

I’m assuming you are on a Windows PC so any advice below I provide is based on that. If you have a Mac then there is a similar process but I don’t know how to do that.

If you have a copy of anything you want from the SD card I would try formatting it in the PC. Note this is a long format not the “quick” one. It will obviously wipe anything on the card during the process. Maybe there is a faulty area on the card and the long format should deal with that.
Put it back in drone and format it in there before you record again.

Let us know how that works.

 

[kenmavic2zoom]

pc or mac? describe computer pls.
are you trying to play the video directly off the card or do you copy the video (file) onto your computer and then play the video off the computer?
what program are you using to play the video?
describe the video? 4k?

sounds like your computer doesn't play 4k videos that well.

 

[RobertBreiner]

When I download my videos from the SD card to my computer they always freeze at 5:42... What is happening? How can I fix the videos? How can I prevent it from happening?

I'm having the exact same problem, my videos freeze at 5:43 and it's happened every time. Only had my drone for 2 days and every video that goes longer it freezes. Certainly can't keep a drone that's limited to 5 min videos, I opened a support ticket today and sent a flight log. Hopefully it doesn't take too long to hear back.

I'm recording in 4k, 60fps, HDR, H.265. I've tried 2 memory cards so far, the 2nd one I use with my gopro so I know it works just fine. I meant to try it in 1080p but somehow must have forgotten to record since I put it in manual mode so I'll report back once I test some other settings.

I'm using a mac for reviewing the video and have tried multiple players to playback the footage and that isn't the problem. And now seeing your identical problem, it's certainly an issue with the drone.

Are you still having this issue or have you found a solution?

 

[RobertBreiner]

Just found a solution by poking around this forum, don't import your footage by plugging in a cable to the drone, try removing the card and importing that way. I just tested it on a video file I had and it played past the part where it freezing. I think it's a Skydio import issue.

 

[dpb888]

I had same exact problem - like Robert B - I was downloading directly from my drone to Macbook using USBC cable. My workaround was to create an edit of the shot on my phone and then download the new/slightly shorted (still 15 min+) video to my phone and then transfer it to my computer using airdrop. I'm gonna try Robert's approach of just yanking out the SD card and transferring that way. Sucks b/c Skydio says should be able to transfer vis USBC.

 

[Ridefreak]

There's quite a few of us that have been removing the cards and D/L that way since it came out. If your card reader is a USB 3.0 you'll also see a reduced D/L time going direct from the card to the computer.

 

[waveoquai]

I ran into the same problem. I believe it's more an issue with Mac when connecting USB C to skydio. I fixed the issue by taking my card out and inserting it into a USB card reader.

 

[David DB50]

Thank you!

The videos are longer. When I transfer them over and try to view them they always stop and freeze at 5:42.

1) It is the SD card that came with the Skydio 2+ and I have just had it for a couple of weeks.
2) I am removing the micro SD and putting it in a micro SD slot on my computer.

I just noticed this happen recently. I have an S2 no plus, 1.5 years. Two of my vids stopped at 5:43 when I used 'Image Capture' on my mac plugged into the Skydio. I'm betting that's about when the skydio battery goes into shutdown mode or 'times out'... maybe.
Fortunately, nothing important was missed as I was merely practicing maneuvers and testing different settings to go with different flight parameters.
Removing the mini SD and importing it via SD slot is not a problem and I've had zero loss with the same disc. I've run disk repair on it and it's passing with flying colors.
The SD slot is definitely faster!
I hope you're issues are also solved!
DB

 

[Ridefreak]

I read where this issue was attributed to the way some computers or OSs limit file sizes via USB, that works out to 5:42 min of video. I'm paraphrasing here, likely not not describing it exactly correct but apparently the issue is with the receiving computer's USB limitations. If yours is affected you can do like many of us have and pull the card and stick it into a SD card reader. It's way faster esp if you have a USB 3.0 reader, about $20 from amazon. I've yet to D/L files directly from the drone and have had it since they came out. Most readers can do it faster and with no drama.