- Joined
- Mar 13, 2020
- Messages
- 258
- Reaction score
- 171
I read a lot of complaints on this here internets regarding support at Skydio. I thought I'd just send out some positive vibes as I had a really great customer experience this week. For background I got my Skydio in February of last year. I usually film with it at least four days a month, usually across the day grabbing shots over 6 hours, 3-4 batteries each shoot. So I consider myself as having considerable flight time with this drone. Anyways, as we all know, Skydio is far from perfect but for me it's a godsend as I primarily film action supports and since 2015 I've gone through 10+ drones trying to find one that delivered on real motion tracking. Also worthy of note as this isn't all rosy, I had a pretty bad support experience last summer when I sacrificed my drone to a powerline, that story is around here somewhere.
So about the beginning of March I started to notice my drone getting radical shaking when I switch modes between photo and video. I've also has some pretty miserable tracking results, seems like Skydio was getting stuck, losing subject from frame, and disconnecting every 2 out of 3 shots I made. I was actually getting to the point that I was over the drone as I'd had so many missed shots. But I didn't remember it always being this way especially the gimbal shake on mode change so I got fed up and contacted support.
So I pinged support sending flight logs as this isn't my first rodeo with support. I had a quick back in forth on emails. They dug into my flight logs and determined there was a hardware issue with my vision system. The offered me a RMA and I was concerned as being spring this is my most active filming season as we get more sunny days in the backcountry. In any event I do have a Mavic Air 2 and was prepared to have it fill the gap over the next couple shoots. I expressed my concern for turn around time explaining that I really needed Skydio for my next shoot the following weekend and my powerlines incident took me a month+ to get a replacement. Support tech was more than understanding said she would do what she could to expedite the process. I dropped it at UPS the morning of March 29th at 9am when they opened. Now I expected it to take a week or two. Low and behold my Skydio showed up today April 2nd at 12:30PM! in plenty of time for my shoot this Saturday. So stoked. So for all those negative threads you read, here's a success. I'm thoroughly impressed. This beats my best turn around from DJI care where it took 10 days from the time I shipped to receive replacement. I've been touting them as the best drone support in the business but they just got one-upped. Nice work Skydio!
So about the beginning of March I started to notice my drone getting radical shaking when I switch modes between photo and video. I've also has some pretty miserable tracking results, seems like Skydio was getting stuck, losing subject from frame, and disconnecting every 2 out of 3 shots I made. I was actually getting to the point that I was over the drone as I'd had so many missed shots. But I didn't remember it always being this way especially the gimbal shake on mode change so I got fed up and contacted support.
So I pinged support sending flight logs as this isn't my first rodeo with support. I had a quick back in forth on emails. They dug into my flight logs and determined there was a hardware issue with my vision system. The offered me a RMA and I was concerned as being spring this is my most active filming season as we get more sunny days in the backcountry. In any event I do have a Mavic Air 2 and was prepared to have it fill the gap over the next couple shoots. I expressed my concern for turn around time explaining that I really needed Skydio for my next shoot the following weekend and my powerlines incident took me a month+ to get a replacement. Support tech was more than understanding said she would do what she could to expedite the process. I dropped it at UPS the morning of March 29th at 9am when they opened. Now I expected it to take a week or two. Low and behold my Skydio showed up today April 2nd at 12:30PM! in plenty of time for my shoot this Saturday. So stoked. So for all those negative threads you read, here's a success. I'm thoroughly impressed. This beats my best turn around from DJI care where it took 10 days from the time I shipped to receive replacement. I've been touting them as the best drone support in the business but they just got one-upped. Nice work Skydio!
