I have been trying to contact them regarding purchasing the Enterprise Foundation upgrade. No phone support at all, chat is totally robotic with no results and emails have taken more than 3 days to respond with no answers to my inquiry. I finally filled out a request from increasing my purchase request and got an appointment for a phone call the next day. The phone call was very poor quality, it sounded like a free Skype account... the sales representative stated they are addressing the phone support issue and apologized for the inconvenience. Regarding my request she could not really provide any actionable information other that if you want to do inspections then the Enterprise Foundation is your solution. All in all these problems can simply be signs of company that is growing too fast for the business model. It reminds me of companies growing fast during the dotcom bubble, many of those companies crashed, but some of them became extremely successful. Currently their technology is awesome and if they can address their sales and support issues everything should be great...... ?????