After over 6 weeks of waiting...

Captain Ken · Feb 18, 2021

...UPS lost my Skydio 2 with the cinema package. It was supposed to be here this past Tuesday (2/16/21). I've filed a claim with UPS and left a message at Skydio.

I'm really bummed.

Captain Ken · Feb 18, 2021

Ridefreak · Feb 18, 2021

That sucks, sorry to hear that, I UPS overnighted something 2 weeks ago to CA, 2 states away, they lost it also, after I told them how much they were on the hook for the piece of test equipment it was suddenly found. Then they tried to blame it on the sender, me so they didn't have to refund some of the $$. Turns out the driver picking it up forgot to scan it in so they had no record of it entering their system (except the receipt the UPS store gave me

That pretty much crushed their defense. I don't like UPS.

Was 6 weeks the waiting period from when you ordered? If so that's a big difference from a year ago.

Captain Ken · Feb 18, 2021

Ridefreak said:
That sucks, sorry to hear that, I UPS overnighted something 2 weeks ago to CA, 2 states away, they lost it also, after I told them how much they were on the hook for the piece of test equipment it was suddenly found. Then they tried to blame it on the sender, me so they didn't have to refund some of the $$. Turns out the driver picking it up forgot to scan it in so they had no record of it entering their system (except the receipt the UPS store gave me That pretty much crushed their defense. I don't like UPS.

Was 6 weeks the waiting period from when you ordered? If so that's a big difference from a year ago.

Yes, 6 weeks from the date I ordered. I was told 2 months but it turned out to be 6 weeks. Last I looked they are saying 45 days or less.

Humboldt Mtn flyer · Feb 19, 2021

That’s terrible and I hope it’s resolved soon, my order was 42 days. It’s interesting that poor scanning was done by UPS, the practice here is the same.

Captain Ken · Feb 19, 2021

Apparently it was logged into Mesquite, TX, on 2/12 and they are now blaming it on the weather. Weather didn't hit TX until 2/15. They (UPS) still don't know where the package is. Skydio seems to be very helpful and saying they will send a replacement as soon as they hear back from UPS.