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Fault V19 & V30

CapnEd

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Has anyone seen Faults V19 & V30 flash alternatively during calibration? I was flying off a balcony (nothing but a 40 foot ravine below) and got some great aerial shots of the Oregon coast. As I was coming in for a case landing I got hit by a intense, momentary squall- heavy rain & crazy wind. I managed to bring it in but the wind caught the drone at the last second and the props hit the railing for a hard landing on the balcony. I’m thinking the gimbal is compromised even though there isn’t any apparent damage (except for two props). Based on the "Cautionary Tale" posted earlier, I'm dreading the idea of sending this in for repair.
 
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skydioconvert

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You're definitely at an important decision point.

Might be wise to contact Skydio help and ask for guidance before trying to fly again. I would NOT fly again while waiting for their response and would specifically ask them if another flight is permissible before trying to do so.

If you decide to fly again before sending it in for a repair, at a minimum be sure you're in a wide open area and that you've replaced ANY damaged props.
 
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TheJboss

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Has anyone seen Faults V19 & V30 flash alternatively during calibration? I was flying off a balcony (nothing but a 40 foot ravine below) and got some great aerial shots of the Oregon coast. As I was coming in for a case landing I got hit by a intense, momentary squall- heavy rain & crazy wind. I managed to bring it in but the wind caught the drone at the last second and the props hit the railing for a hard landing on the balcony. I’m thinking the gimbal is compromised even though there isn’t any apparent damage (except for two props). Based on the "Cautionary Tale" posted earlier, I'm dreading the idea of sending this in for repair.
Hey @richinAZ , any updates on the V19 & V30 issues? Mine had an insignificant crash and I'm getting the same thing. I contacted Skydio and this was the response:.

"That being said, it's possible that your Skydio 2 is repairable. We'll need the drone sent back to our facility to evaluate it for repair. Repair evaluation costs $150 and requires the drone to be disassembled.

Once the damage is evaluated, we'll provide a quote for the repairs. This can range from $150 - $850 (if the vehicle is totaled, a refurbished unit can be purchased)."

So basically $150 just to look at the drone, then another $850 in repair costs, plus tax and shipping of course. YIKES!!! Great company there!

I have an electronics background, so if I can figure out the error codes, maybe I can fix it myself?

I already replaced it with a DJI Mavic Air 2 and absolutely loving it! Much smoother, company that honors the warranty and repairs are pre-paid with the purchase.

LMK what you find out, I'm $1300 into the Skydio 2 and it doesn't fly and Skydio wants me to pretty much repurchase the drone just to fix it.
 

skydioconvert

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Hey @richinAZ , any updates on the V19 & V30 issues? Mine had an insignificant crash and I'm getting the same thing. I contacted Skydio and this was the response:.

"That being said, it's possible that your Skydio 2 is repairable. We'll need the drone sent back to our facility to evaluate it for repair. Repair evaluation costs $150 and requires the drone to be disassembled.

Once the damage is evaluated, we'll provide a quote for the repairs. This can range from $150 - $850 (if the vehicle is totaled, a refurbished unit can be purchased)."

So basically $150 just to look at the drone, then another $850 in repair costs, plus tax and shipping of course. YIKES!!! Great company there!

I have an electronics background, so if I can figure out the error codes, maybe I can fix it myself?

I already replaced it with a DJI Mavic Air 2 and absolutely loving it! Much smoother, company that honors the warranty and repairs are pre-paid with the purchase.

LMK what you find out, I'm $1300 into the Skydio 2 and it doesn't fly and Skydio wants me to pretty much repurchase the drone just to fix it.
These drones are smart but they're not perfect by any means.

What actually happened?

Any video of the crash?
 

richinAZ

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Hey @richinAZ , any updates on the V19 & V30 issues? Mine had an insignificant crash and I'm getting the same thing. I contacted Skydio and this was the response:.

"That being said, it's possible that your Skydio 2 is repairable. We'll need the drone sent back to our facility to evaluate it for repair. Repair evaluation costs $150 and requires the drone to be disassembled.

Once the damage is evaluated, we'll provide a quote for the repairs. This can range from $150 - $850 (if the vehicle is totaled, a refurbished unit can be purchased)."

So basically $150 just to look at the drone, then another $850 in repair costs, plus tax and shipping of course. YIKES!!! Great company there!

I have an electronics background, so if I can figure out the error codes, maybe I can fix it myself?

I already replaced it with a DJI Mavic Air 2 and absolutely loving it! Much smoother, company that honors the warranty and repairs are pre-paid with the purchase.

LMK what you find out, I'm $1300 into the Skydio 2 and it doesn't fly and Skydio wants me to pretty much repurchase the drone just to fix it.
Hope the RESET worked. i saw those error codes (1 time) when i powered the drone up with the Gimbal lock still installed..DUH !! it took 2 resets for me to CLEAR. so, obviously the drone didnt see movement in the gimbal that it expected. im in electronics too and wouldnt dare open up a craft under warranty. highly suggest you send it back if reset doesnt work and let them tell you what they think. you can always dump it on ebay (saw one S2 and nothing else-"fly away" found ? ) or classified here for "parts" or a "rocking" deal for someone that wants an S2 and not wanting to pay full retail. ive READ "THAT" post....Send in the flight logs to Skydio. Make them watch the video. maybe they will honor the warranty if they see you were a victim in this scenario. Sorry i dont have more for you but i would make them tell me it was YOUR FAULT when you CLEARLY feel otherwise. maybe they will see something you didnt see or know something you couldnt have know (i.e. bug they are aware of)
 

itbj

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Did you try factory reset the drone?
I listened to this post and I wish I would have never read it. What ever you do , do not reset the drone until you talked to support. I did this and I lost my flight data which now might end up invalidating my warranty.
 
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itbj

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Hey @richinAZ , any updates on the V19 & V30 issues? Mine had an insignificant crash and I'm getting the same thing. I contacted Skydio and this was the response:.

"That being said, it's possible that your Skydio 2 is repairable. We'll need the drone sent back to our facility to evaluate it for repair. Repair evaluation costs $150 and requires the drone to be disassembled.

Once the damage is evaluated, we'll provide a quote for the repairs. This can range from $150 - $850 (if the vehicle is totaled, a refurbished unit can be purchased)."

So basically $150 just to look at the drone, then another $850 in repair costs, plus tax and shipping of course. YIKES!!! Great company there!

I have an electronics background, so if I can figure out the error codes, maybe I can fix it myself?

I already replaced it with a DJI Mavic Air 2 and absolutely loving it! Much smoother, company that honors the warranty and repairs are pre-paid with the purchase.

LMK what you find out, I'm $1300 into the Skydio 2 and it doesn't fly and Skydio wants me to pretty much repurchase the drone just to fix it.
Did you ever get a resolution to the problem?
 

Lifeisfun

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I listened to this post and I wish I would have never read it. What ever you do , do not reset the drone until you talked to support. I did this and I lost my flight data which now might end up invalidating my warranty.
Well obviously if you drone crashed you send logs to skydio if you feel that it was not your fault.
If you have errors then you can rest the vehicle because that will in most cases fix the problem if there is no obvious mechanical damage.
 

itbj

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Well obviously if you drone crashed you send logs to skydio if you feel that it was not your fault.
If you have errors then you can rest the vehicle because that will in most cases fix the problem if there is no obvious mechanical damage.
Yea. I am new to this stuff and was not aware of this. I copied all the files off of the memory card before I reset the drone but did not realize that the telemetry data is not on the memory card. Anyways I have a the movie that shows the crash that is cleary not my fault as the movie cleary shows that the drone flew toward the trees and than just crashed into the branches and landed in a bush after which it got the V19/ V 30 error. This drone seems very fragile as it did not even hit the ground and does not have a scratch on it but still managed to become a very expensive paper weight. I bought it so I would not have to worry about it crashing into things but obiously it is not as good as advertised.
 

Lifeisfun

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Yea. I am new to this stuff and was not aware of this. I copied all the files off of the memory card before I reset the drone but did not realize that the telemetry data is not on the memory card. Anyways I have a the movie that shows the crash that is cleary not my fault as the movie cleary shows that the drone flew toward the trees and than just crashed into the branches and landed in a bush after which it got the V19/ V 30 error. This drone seems very fragile as it did not even hit the ground and does not have a scratch on it but still managed to become a very expensive paper weight. I bought it so I would not have to worry about it crashing into things but obiously it is not as good as advertised.
Any branch or wire under 1/2" would be your fault
Can you post the video what happened?
 

skydioconvert

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I listened to this post and I wish I would have never read it. What ever you do , do not reset the drone until you talked to support. I did this and I lost my flight data which now might end up invalidating my warranty.
You were VERY wise to make a copy of the files on the card before trying to reformat it.

Skydio needs to do a better job of stressing what you've noted (in red) above though.

Hope things work out for you with Skydio.
 

CapnEd

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Hey @richinAZ , any updates on the V19 & V30 issues? Mine had an insignificant crash and I'm getting the same thing. I contacted Skydio and this was the response:.

"That being said, it's possible that your Skydio 2 is repairable. We'll need the drone sent back to our facility to evaluate it for repair. Repair evaluation costs $150 and requires the drone to be disassembled.

Once the damage is evaluated, we'll provide a quote for the repairs. This can range from $150 - $850 (if the vehicle is totaled, a refurbished unit can be purchased)."

So basically $150 just to look at the drone, then another $850 in repair costs, plus tax and shipping of course. YIKES!!! Great company there!

I have an electronics background, so if I can figure out the error codes, maybe I can fix it myself?

I already replaced it with a DJI Mavic Air 2 and absolutely loving it! Much smoother, company that honors the warranty and repairs are pre-paid with the purchase.

LMK what you find out, I'm $1300 into the Skydio 2 and it doesn't fly and Skydio wants me to pretty much repurchase the drone just to fix it.
*** UPDATE *** I sent my SD2 in for repair almost immediately after this post and they didn't find anything broken but it did set me back about $200 and it took me three weeks to get it back.
 

skydioconvert

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*** UPDATE *** I sent my SD2 in for repair almost immediately after this post and they didn't find anything broken but it did set me back about $200 and it took me three weeks to get it back.
Can you share any details about the crash?

What was the $200 charge for?
 

CapnEd

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Can you share any details about the crash?

What was the $200 charge for?
I launched in overcast conditions on the Oregon Coast off a large balcony with no overhangs and plenty of space. I got some OK images of the ocean and then decided to return to the launch point. I was within about 30 feet and got hit by a massive squall- heavy rain and strongs winds. I managed with great difficulty to bring it back into the landing zone and then a gust slammed the drone onto the deck. I lost a prop and dinged two others. The SD2 didn't have a scratch on it elsewhere. I tried launching again when things dried out and got the V19 & V30 errors.

Skydio replaced the casing, props and "external parts" and cleaned it up (?- it was in perfect physical shape when I sent it in). It was not a gimbal issue (apparently) but I still have NO idea what those errors are.... Glad to have it back and reconditioned for $200.
 

skydioconvert

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Kudo's on keeping a cool head and bringing it back in some really bad weather.

Repair costs would seem to be mostly for labor (i.e. re-calibration and subsequent operational checkouts).

Skydio could have just as easily denied warranty coverage (i.e., pilot flying in questionable weather) but they instead chose to honor the claim anyway.

P.S. Maybe I'm too cautious but launching/recovering from a balcony is really asking for trouble. Turbulence near a building is way TOO unpredictable....
 

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