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I thought this was a little odd - Hook Plate replacement.

VEGASROBBI

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After a lot of flights I had my first mishaps that was partially my fault. I started follow with my S2 a little close to the front of my Jeep and accelerated. Normally the S2 reacts quickly but this time it hesitated and struck the front hoop on the bumper. Not a big deal didn't even break a prop. I was able to reboot my S2 and complete the flight.

Back at the shop I noticed one of the prop stands screwed onto the top of the motor was missing a hook. I went online and ordered a spare set of props but could not get the prop stand, or what SD calls the hook plate.

I called CS and got an immediate answer, the hook plate must be replaced by a factory tech with proper tools including a torque wrench. Looks like two Torx screws too me and I have replaced these prop stands on DJI, Yuneec... many times before.

SD takes crashes seriously and my guess is they will test the motor for vibration or other damage and document the history of this SD2.

Skydio offered to do the repair for free and ship for free which is nice. Oh well back to my good Ol' Anafi for a while.

JPEG_20201117_110322_6055254131903376595 (1).jpg
 

skydioconvert

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After a lot of flights I had my first mishaps that was partially my fault. I started follow with my S2 a little close to the front of my Jeep and accelerated. Normally the S2 reacts quickly but this time it hesitated and struck the front hoop on the bumper. Not a big deal didn't even break a prop. I was able to reboot my S2 and complete the flight.

Back at the shop I noticed one of the prop stands screwed onto the top of the motor was missing a hook. I went online and ordered a spare set of props but could not get the prop stand, or what SD calls the hook plate.

I called CS and got an immediate answer, the hook plate must be replaced by a factory tech with proper tools including a torque wrench. Looks like two Torx screws too me and I have replaced these prop stands on DJI, Yuneec... many times before.

SD takes crashes seriously and my guess is they will test the motor for vibration or other damage and document the history of this SD2.

Skydio offered to do the repair for free and ship for free which is nice. Oh well back to my good Ol' Anafi for a while.

View attachment 224
Interesting account of what happened.
Even "MORE" interesting is the fact that Skydio is going to repair it AND ship it for free.
Standing behind their warranty says a lot about how much they value their customers.
 
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bikerdave

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I'm impressed. American-made and American customer service is why I chose to order from Skydio instead of the "other guys". My batch is supposed to ship out next month...Can't wait to play!!!
 

baksideDisasterFlicks

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Be wary, they are slooooooooowwww. Took me almost a month and a half to get mine back. My biggest fear now isn't necessary crashing my Skydio, it's the wait till I can get if fixed or replaced.
 

VEGASROBBI

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Hopefully it won't take that long but if it does I've got plenty of backup drones. I must admit I was a little frustrated they would not sell me the hook plate but they must have their reasons.

Here's the video I think I pushed my S2 beyond its limits but it never lost the subject. At the end of the video you can see the S2 get taken out lol.

 
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