The number of answer options in the poll is extremely limited, tbh, as a developer, I don't understand what's the difference between giving 10 options for an answer and 20 or 200, it is still the same piece of code just written without prejudice '10 options will be enough for everything'. This is about 'there should be an option X' - I would love to make it so, but the forum engine is from medieval times and isn't that flexible at all.
About 'Pilot Error' - nope, this is definitely not true that's why some of the crashes are covered by warranty and I'd be glad to know if someone crashed and it was warranty covered (please don't mix it with Care, because Care is a paid option, while the warranty is free). So if your crash has been covered by warranty please checkmark 'I got a replacement under warranty' as well - you can select several options simultaneously.