Yes, IT happened !

Skyking · May 3, 2020

Well...I was out on a shoot. AT the end of the shoot, with 3:15 left in battery, I was flying down a driveway at about 5mph when...IT HAPPENED !!!! YES !!! Sun was not in "her" eyes, very good lighting. I reached out to Skydio Support to see if they'll honor the "can't crash" guarantee. I have never deliberately flown it in a manner to test OA.

I also experienced the "no climb" about 30 feet issue a few times today.

#Skydio2 #Skydio #SkydioCrash #Crash

Lifeisfun · May 3, 2020

Ouch ?
I hope you'll get it fixed
Make sure to upload the flight log!
Do not delete anything from the drone or phone.
First flight with that battery?

Skyking · May 3, 2020

Lifeisfun said:
Ouch ?
I hope you'll get it fixed
Make sure to upload the flight log!
Do not delete anything from the drone or phone.
First flight with that battery?

Not a batter issue. Hit a branch. I have about 100 flights under by belt with S2. I rotate the batteries and always fully charge them b4 any flight. But, as I said, not a battery issue. OA issue. Can you please point me to how go get the logs?

skydioconvert · May 3, 2020

Skyking said:
Well...I was out on a shoot. AT the end of the shoot, with 3:15 left in battery, I was flying down a driveway at about 5mph when...IT HAPPENED !!!! YES !!! Sun was not in "her" eyes, very good lighting. I reached out to Skydio Support to see if they'll honor the "can't crash" guarantee. I have never deliberately flown it in a manner to test OA.

I also experienced the "no climb" about 30 feet issue a few times today.

#Skydio2 #Skydio #SkydioCrash #Crash View attachment 104

Can you provide any more details about what happened?... were you trying to land? ... ~~what did the S2 strike?~~ ... anything else unusual just prior to the crash?

Any video recording you could share?

P.S. Hope Skydio working from home doesn't slow up their response to you.
Good luck.

Lifeisfun · May 3, 2020

Skyking said:
Not a batter issue. Hit a branch. I have about 100 flights under by belt with S2. I rotate the batteries and always fully charge them b4 any flight. But, as I said, not a battery issue. OA issue. Can you please point me to how go get the logs?

Power on the S2 and your phone, connect
Open the app, click Info (right bottom corner)
Scroll down to Flight logs and click on it and select Upload single flight
Point to the crash flight (latest) and let it upload to Skydio

This will upload the flight video and logs to the Skydio server.
Don't worry that the flight video doesn't show the actual crash, last few seconds won't be there is the battery disconnected on crash.

The procedure is similar to R1

How to upload your Skydio flight logs

To assist our support team and better troubleshoot any issues or questions you may have, we may require you to send logs or other data from your drone to Skydio. Check out our short video detailing...

support.skydio.com

Skyking · May 4, 2020

skydioconvert said:
Can you provide any more details about what happened?... were you trying to land? ... ~~what did the S2 strike?~~ ... anything else unusual just prior to the crash?

Any video recording you could share?

P.S. Hope Skydio working from home doesn't slow up their response to you.
Good luck.

Sorry, I see thath I should have indicated the CAUSE of the crash....She hit a tree branch on the way down the driveway. Good lighting conditions. Only going about 5 mph. Nothing else unusual. Using the controller attached to a Note 10 +

skydioconvert · May 4, 2020

Skyking said:
Sorry, I see thath I should have indicated the CAUSE of the crash....She hit a tree branch on the way down the driveway. Good lighting conditions. Only going about 5 mph. Nothing else unusual. Using the controller attached to a Note 10 +

What has Skydio told you regarding getting a replacement?

Skyking · May 4, 2020

No response yet from Skydio.

Lifeisfun · May 4, 2020

Skyking said:
No response yet from Skydio.

Flight logs uploaded fine?

Skyking · May 4, 2020

I don't know how to get logs.

Lifeisfun · May 4, 2020

Skyking said:
I don't know how to get logs.

See my post above

Yes, IT happened !

Well...I was out on a shoot. AT the end of the shoot, with 3:15 left in battery, I was flying down a driveway at about 5mph when...IT HAPPENED !!!! YES !!! Sun was not in "her" eyes, very good lighting. I reached out to Skydio Support to see if they'll honor the "can't crash" guarantee. I...

skydiopilots.com

skydioconvert · May 4, 2020

Skyking said:
No response yet from Skydio.

Yeh... their HQ is near several major metroplolitan areas in a state ranked one of the worst hit by the COVID virus...so nothing is going to happen quickly.

Skyking · May 4, 2020

Lifeisfun said:
See my post above

Yes, IT happened !

Well...I was out on a shoot. AT the end of the shoot, with 3:15 left in battery, I was flying down a driveway at about 5mph when...IT HAPPENED !!!! YES !!! Sun was not in "her" eyes, very good lighting. I reached out to Skydio Support to see if they'll honor the "can't crash" guarantee. I...

skydiopilots.com

Re Logs: With the S2 kaput, I don't think I can or SHOULD power it on.

skydioconvert · May 4, 2020

Skyking said:
Re Logs: With the S2 kaput, I don't think I can or SHOULD power it on.

If you send Skydio the picture(s) of the crashed S2 and an explanation of what happened simply ask them what to do regarding powering it on to retrieve the logs.

Lifeisfun · May 4, 2020

Skyking said:
Re Logs: With the S2 kaput, I don't think I can or SHOULD power it on.

I'm surprised that with only broken gimbal it doesn't power on. I guess they will ask you to ship it to them, but I'm sure they will tell you what to do.